Terms and conditions

Home » Terms and conditions

We love helping people to #getmindandbodyfit. It’s what we do! The Aurora Mind and Body website is full of information on how we can help you and how we ensure you receive the best possible hypno-psychotherapy, yoga, pilates and personal training. In agreeing to work with us you’ll also incur some responsibilities of your own and these terms and conditions come into play as soon as you book or attend a session or class.

Notice of cancellations

All private sessions

Clients who fail to turn up leave us out of pocket and prevent others from securing a space. This is why we ask for payment upon booking. You must give at least 24 hours notice of cancellation. No refunds will be supplied for sessions that have already been paid for but we’ll be happy to rearrange your session free of charge as long as you have given sufficient notice. Any sessions cancelled with less than 24 hours notice will forfeit the full session fee. We will exercise discretion for late notice cancellations in the case of a genuine emergency.

Yoga and pilates classes

Please try to give 12 hours notice of cancellation. While we understand that life happens, please remember to cancel your place so it can be offered to someone else. Choosing not to show up without letting us know just isn’t cool. In the event a no-show prevents others from securing a space when classes are full, we may impose a booking penalty.

In the event you can’t make your class, there will be no refunds for non-attendance. However, we will be happy to transfer your place to a future class (space allowing) if you have informed us that you won’t be able to attend in advance. No-shows will not be entitled to this privilege.

The importance of arriving on time

All private sessions

We can’t avoid the occasional traffic jam but if you’re late, we reserve the right to stick to our agreed session time. Please do your best to be on time for every session as the quality of what we’re able to achieve can often be impaired by lateness.

Yoga and pilates classes

If you are a couple of minutes late to class, don’t panic. Please be as quiet as possible when you come in. If you arrive after the warm-up, please don’t be offended if we ask you to leave the class, even if you think you’re already warmed up. This is for your own safety as we need to be sure you have warmed up in the right way.

Payment

Payment details for our private sessions and classes are on the Aurora Mind and Body payments and bookings page.

All private sessions

Payment is expected upon booking unless otherwise agreed and timeslots are not secured until payment is received. We hope we never come across a client who refuses to pay for their session after agreeing a delayed payment but should this happen, failure to pay outstanding fees within a reasonable period of time will result in action being taken through the small claims court. Refunds are not given for previous sessions. If you believe our service falls below acceptable standards, please let us know and we’ll do our best to resolve your complaint.

Yoga and pilates classes

All payments for yoga and pilates classes are made via the class booking system..

Medical advice

We are not doctors and we’re therefore unable to provide medical advice or advise on whether it’s safe for you to participate with a specific medical condition. You must consult your healthcare professional regarding all medical issues. By turning up to participate in a session, you agree that you are safe to participate.

The content on this site is for informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Any material or information detailed on this site is also not intended to diagnose, treat, cure or protect against any disease or illness. It’s our experience that hypno-psychotherapy, yoga, pilates and personal training have many benefits, however, they do not substitute medical attention.

Successful outcomes

We tailor hypno-psychotherapy, private yoga and pilates, and personal training to your individual requirements. However, successful outcomes cannot be guaranteed. We make no promises that we can help you, but we promise we will do our best to help you. What you are paying for is our professional time and not necessarily a ‘cure’.

Participation is at your own risk

You attend any of our sessions at your own risk. Any medical conditions you have should be cleared by your healthcare professional before you start attending sessions with us. We can also provide information about the types of exercises we do in our sessions should you wish to consult your doctor about whether our exercise sessions are suitable for you. While we can offer some modifications and alternatives to make your class or session more comfortable, your doctor is the best person to advise on what’s safe for you.

Hypno-psychotherapy only

Contact in between sessions

If we believe it’s therapeutic to have contact between sessions, we’ll agree this with you. However, such contact will always be at our discretion. Therapeutic boundaries between client and therapist are there for a reason and it’s important to respect these.

Therapeutic homework

In some instances we’ ll assign you some homework to do in between sessions. It’s up to you to undertake these tasks in order to gain positive benefit and progression in your treatment and recovery.

Hypnotherapy recordings and downloads

Never listen to or play hypnosis tracks or audio whilst driving or operating equipment. Always select an environment that is safe and secure. Any audio products have been developed to assist you and give no guarantee of a successful outcome.

Questions?

If you have any questions about these terms and conditions or disclaimer, please do not hesitate to get in touch.